For Drolet Construction, customer satisfaction begins with attentively listening to their concerns and rigorously managing our work procedures in order to meet their needs to the highest degree. In so doing, we pay close attention to the timetable and costs, as well as to the quality of the work.
Our competent and conscientious staff keep quality objectives in mind. Moreover, the ongoing improvement of our quality management system contributes to the attainment of our primary objective: customer satisfaction.
To confirm its quality policy, the Company has set down the following objectives:
- Quality in carrying out the project;
- Quality workmanship;
- Keeping to the schedule;
- Staying within the budget;
- Performance criteria for certain procedures;
- After-sales service;
- Overall customer satisfaction.
|Take a look at our registration certificate (PDF 218K)|